Refund and cancellation policy

Cancelling a plan

• Cancel any time from your profile in the MyHealth app or portal, or by writing to myhealth@icaresecure.com.
• Your plan stays active until the end of the period you have paid for, and is not renewed after that.
• Your free features (health locker, family profiles and Seva) and your records stay with you after you cancel.

Refunds on plans

Plan fees (in India ₹99 a month, ₹999 a year, or the CareSeva Concierge yearly fee; in the United States $9.99 a month or $99 a year) are not refundable for a period that has started, except where the law requires a refund. If we stop a paid plan before the end of your paid period, we refund the unused part.

Consultations, lab tests and other bookings

• You can reschedule a consultation or lab test from the app before the appointment.
• If you cancel a paid booking, the amount is kept as credit in your account for a future booking.
• If we or our provider cancel a booking and we cannot rebook it at a time that suits you, we refund it in full.

Payments that fail

If a payment fails but your account was charged, the amount is returned automatically, usually within 3 to 5 working days. If you do not see it after that, check with your bank or card issuer, then write to myhealth@icaresecure.com with the date and amount and we will follow it up.

How refunds are paid

Refunds go back to the payment method you used. How quickly they appear depends on your bank.

Colleges and employers

If your organisation pays for your plan, its agreement with us covers cancellations and refunds.

Contact

myhealth@icaresecure.com. India: Appex Tech Innovation Pvt. Ltd., 4th Floor, NCP Supremus, 401–404, Wadala, Mumbai 400037, India. United States: Appex Innovation Solutions LLC, 103 Carnegie Center Drive, Suite 300, Princeton, NJ 08540, USA.