Privacy policy

Who we are

MyHealth (MyHealth CareSeva in India) is provided by Appex Innovation Solutions LLC, 103 Carnegie Center Drive, Suite 300, Princeton, NJ 08540, USA (for members in the United States) and Appex Tech Innovation Pvt. Ltd., 4th Floor, NCP Supremus, 401–404, Wadala, Mumbai 400037, India (for members in India). In this policy “we”, “us” and “our” mean the company that serves your region. In India, Appex Tech Innovation Pvt. Ltd. is the Data Fiduciary under the Digital Personal Data Protection Act, 2023.

What this policy covers

Our websites, the MyHealth app and patient portal, our care team’s services, and Seva, our assistant. If your college or employer gives you MyHealth through a programme, this policy still applies to your own information; your organisation sees only what is described under “Colleges and employers” below.

What we collect

• Who you are: name, mobile number, email, date of birth, sex, city and region.
• Your health information: reports and records you upload or connect, measurements, medicines, conditions, notes from your consultations with our care team, and answers to check-ins and assessments.
• Family profiles: information about family members you add, with their approval.
• Payments: plan, amount and payment status. Card and bank details are handled by our payment providers; we do not store full card numbers.
• How you use our sites and app: device and browser type, IP address, pages visited and times, and which campaign link, referral code or website brought you to us.
• Messages: enquiries, call-back requests and messages with our team on WhatsApp, phone, email or in the app.

How we use it

• To provide the service you asked for: keeping and explaining your records, consultations with our doctor and care team, booking tests and specialists, and family profiles.
• To let Seva, our assistant, answer your questions about your own records. Seva is not a doctor, and our care team reviews anything that needs a clinician.
• To contact you about your care, your account and your plan.
• To keep accounts secure, prevent fraud and meet our legal duties.
• To improve the service, using information that no longer identifies you wherever we can.
• To send you news and offers, only if you agree. You can stop these at any time.

We use your health information only to care for you and to run the service. We do not sell your personal information, and we do not use your health information for advertising.

Signing in with another account

You can sign in with your Google or Apple account (and Facebook, if we add it), instead of a password. We receive only your name and email address from that account, never its password, and use them only to sign you in. You can unlink it in Settings or by writing to myhealth@icaresecure.com; you can then sign in with a one-time code instead.

Your consent

We ask for your consent before we collect and use your health information, and for each family member’s record you want to see. You can withdraw consent at any time in the app or by writing to myhealth@icaresecure.com. Withdrawing does not affect what was done before, but some services may stop working without it.

Who we share it with

• Our care team, and doctors and specialists you choose to consult through us, only as needed for your care.
• Labs and other providers you book through us, only what they need to serve you.
• Family members only with your approval, and you can remove access at any time.
• Service providers who host, secure and operate the service for us (for example hosting, messaging and payment providers). They may use your information only to provide services to us, under contract.
• Authorities, when the law requires it.
• A successor, if our business is merged or sold, under the same protections.

Colleges and employers

If you join through your college or employer, they see who has joined and anonymous group totals. They never see your records, consultations, messages or individual scores.

Cookies and similar technology

Our websites store a small record on your device of how you found us (a campaign link or referral code) for up to 90 days, so we know which of our channels work. The app and portal use cookies and local storage to keep you signed in. You can clear these in your browser; some features may then not work.

Where your information is kept

We keep your information on secure servers with strong encryption, in transit and at rest. Information about members in India is processed in line with Indian law, and information about members in the United States is kept on servers in the United States. If your records travel with you when you change region, we transfer them only as the law allows.

How long we keep it

We keep your information while your account is open. If you ask us to delete your account, we delete your profile and health information, except where the law requires us to keep certain records (for example clinical or payment records) for longer.

Your rights

You can ask to see a summary of your information, correct or complete it, download it, or delete it. In India you can also nominate someone to exercise these rights if you are unable to, and raise a grievance with us. Most of this you can do in the app; otherwise write to myhealth@icaresecure.com. We may need to confirm your identity first.

Children

Members must be 18 or older. A parent or guardian can add a child as a family profile and manages it on the child’s behalf. We do not knowingly let children register on their own.

Security

We protect your information with encryption, access controls, audit logs and staff training, and in the United States with safeguards consistent with HIPAA. No system is completely secure; if a breach affects you, we will tell you and the authorities as the law requires.

Other websites

Links to other websites are provided for convenience. Their own privacy policies apply.

Changes to this policy

We will post any change here with a new date, and tell you in the app or by email before a significant change takes effect.

Contact and grievances

Write to our Grievance Officer at myhealth@icaresecure.com, or by post to Appex Tech Innovation Pvt. Ltd., 4th Floor, NCP Supremus, 401–404, Wadala, Mumbai 400037, India (India) or Appex Innovation Solutions LLC, 103 Carnegie Center Drive, Suite 300, Princeton, NJ 08540, USA (United States). We will acknowledge your message promptly and reply within the time the law allows. In India, if you are not satisfied with our response, you may complain to the Data Protection Board of India.